Making ICT Technical Support for Schools Easier
SchoolCare has been offering ICT technical support for education establishments since 1983 and we are proud to have tailored these services as part of our ongoing commitment to best value. We have spent a great deal of time working with our customer base to establish what they feel they need from their next generation of ICT Technical support for education.
From basic telephone support services to regular engineering and remote support we are proud to offer technical support for schools through our ProFlex Support Packages.
ICT Support for Schools – What is ProFlex?
With ICT expanding and becoming more complex, ICT support for schools is essential to ensure your network runs at its optimum performance throughout the school day. To enable an immediate response, SchoolCare have invested heavily in the latest remote monitoring and access technology to ensure that system downtime is kept to an absolute minimum.
Our ICT support for schools has been re-engineered to be both Proactive and Flexible, giving you the peace of mind you need as well as having access to our technicians at a time that suits you. ProFlex gives a managed ICT technical support for education requirements whilst maintaining the flexibility they need.
All our ProFlex ICT technical support for education package is underpinned by our new Proactive support system. This system monitors your File server’s critical life signs, such as Memory Usage, Disk Space, Backup, Antivirus and a number of other checks to ensure your server is functioning at its optimum performance.
Our ICT support for schools will review your server’s health during the course of the day and can respond before small potential issues become an outage. Proactive support is standard on ALL our ProFlex Support contracts*.
*Standard ProFlex Contracts include monitoring for a single server, additional Server Licences can be purchased as part of your ProFlex contract.
ICT Technical Support for Education – The key elements of ProFlex include:
Regularly scheduled support – Peace of mind with regular on-site engineer visits monthly, fortnightly or weekly (bespoke option available too).
Flexible scheduling – Reschedule ICT visits to fit your requirements and make the most of your budget.
Support Top-up – Add extra time when needed to create bespoke support for your school. Topping up support means you can control costs and avoid call out fees.
Pro Active Remote monitoring – Checking server vital signs including memory usage, disk space, backups, anti-virus updates, etc.
Remote support – Get on-line basic fix and remedial work quickly. Faster response for you and kinder to the environment too!
Free Network Consultancy – Highly qualified staff will provide you with on-site consultations and site surveys totally free of charge
Emergency support – Call in an engineer for urgent matters (charged separately).
Support helpline – Telephone support from 0800 to 1730, email any time, or raise an issue through our on-line portal at any time!
Contact us now to for more information.
SchoolCare – one of the South of England’s leading provider of ICT support for schools and education.
Areas covered include Bedfordshire, Berkshire, Buckinghamshire, Devon, Dorset, Hampshire, London, Oxfordshire, Somerset, Surrey and West Sussex and Wiltshire.
